Millions of South Africans rely on the Social Relief of Distress (SRD) grant to make ends meet. However, with the high volume of applications, many individuals find themselves facing rejection.
To address this, the Department of Social Development (DSD) has implemented an appeal process.
If your SRD grant application has been denied, you have the right to appeal. The DSD has reported a significant increase in appeals this year, with over 10 million received so far.
To streamline the process, the department is continuously working to improve its systems.
The Department said:
With over 10 million appeals reviewed in the last financial year, the new data validation processes have led to a significant reduction in the number of successful appeals, ensuring only eligible individuals receive benefits.
While the appeal process offers a chance for reconsideration, it's important to note that the majority of appeals are unsuccessful. Only a small percentage of applicants see their appeals approved. The department said that of the 10 million SRD appeals received, 98% of them were found to be unsuccessful and only 112 000 appeals were approved.
“We have improved administrative systems and processes to validate records. Since the application process is entirely digital, it was easy for people to access the SRD R350 grant, even without qualifying. However, our enhanced and comprehensive data validation process has led to the detection and exclusion of many applicants or appellants who didn’t qualify for the grants,” explained Mr John Mokoele, Director of Social Assistance Appeals at DSD.
Most appellants now realise that even appealing may not yield positive results as we are conducting appropriate checks and balances.
The SRD appeals are evaluated by an Independent Tribunal, ensuring a fair and impartial assessment.
We need to give applicants and beneficiaries the confidence that their appeals are being considered and outcomes are issued. What is critical is ensuring that appellants receive their outcomes timeously. We should strengthen how we communicate the outcomes.
How To Submit SRD Grant Appeal
- Appeals need to submitted using the official Sassa SRD website.
- Log in using your ID number and the cellphone number that was used to lodge the original application.
- A PIN will be sent to your phone which you will need to enter to proceed.
- After logging in, select the “Appeal” option.
- Choose a reason for your appeal from the available dropdown list.
If your appeal is successful, you will receive an SMS notification. If you don't hear back within 90 days, you can check the status of your appeal online.
If your appeal is unsuccessful and you are unhappy and want to take further action, this can be done by approaching the High Court for a review.
