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Accsys

First impressions go beyond words

Thu, 23 Apr 2009 11:59

By Andiswa Mjali, Recruitment Division Manager

It should come as no surprise to learn that competition for employment in many sectors and across a variety of industries is increasing rapidly on a daily basis.

The human resources and payroll administration environment is no different – and it is in this space where the interview has evolved to become a factor of considerable importance.

The clichι that ‘first impression counts’ may be just that – a clichι – but it holds much water as advice for applicants hoping to secure a position.

The fact is that body language or non-verbal communication says a great deal about a person – how they dress, their posture, mannerisms, how they generally carry and conduct themselves - all means something in a face-to-face interview.

It is quite daunting to realise that it is not necessarily always what is said upon meeting a prospective employer that will make an impression, but often what is not said that reflects either negatively or positively on an applicant.

It is important to keep non verbal communication, dress sense and presentation in mind.

Obviously communication is important and there are a number of factors to consider in terms of what should be discussed, why, when and how in order to get the upper hand in an interview.

Preparation is critical. The rationale is quite clear and practical: the more prepared one is for the interview, the better one's chances at making the right impression.

To this end it is prudent to know as much as possible about the prospective employer, including some knowledge of recent developments, deals or projects that may have impacted on the business.

There are a myriad of resources available, including the Internet, to assist in this regard.

Knowledge is critical, and the applicant should be secure in the understanding of job/ role requirements and responsibilities, as well as aware of the salary range on offer.

It would be wise to prepare, identify and list hard-core transferable skills, competencies and experience relevant to the position.

There are recruitment agencies that offer advice on what questions to expect in an interview, what the purpose of each question is and how best to respond. It is important to always listen to questions carefully and answer honestly, appropriately and to the point.

Elaborate on the answer to ensure that the client knows what you’re talking about and understands the point you are trying to make.

The interview process – if conducted professionally – is designed for the equal benefit of the applicant, as well as the employer.

On the one hand it offers the candidate an opportunity to find out more about the position, to get an impression of the business that is offering the position – at the same time it affords the prospective employer an opportunity to make an impression of a candidate, make a decision as to whether he or she is the right person for the job.

Essentially the interview process is there to ensure that all parties gain enough information to make an informed decision.

Here is a list of ‘don’t dos’ that can help you make the right impression in the interview:

• Don’t ask questions on information that is freely available on the website or in role description

• Don’t discuss money, salary and remuneration at the first interview unless the panel raises the subject

• Don’t ask what the working hours are and what other benefits are

• Don’t criticise your current employer

• Don’t be late for the interview

• Don’t giggle at the questions or when responding