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You are in : Training > Articles
Training
Siyandza skills public course
Fri, 30 Sep 2011 10:18
Siyandza Skills Development is an accredited, full service call centre training and middle management training provider. The company was established in September 2006 after a significant gap was identified in the call centre and middle management training areas within the service industry.
The problem identified was an often painful detachment between the training providers and their clients. Many businesses and training solution providers in the industry "train for the sake of training" and do not fully understand the intricacies of the soft skills training.
Siyandza was created to bridge the gap by developing a training methodology that:
• Is focused on the learner.• Provides the learner with the support needed to successfully apply the skills acquired in this training.
We have a range of affordable, exciting and relevant Call Centre public courses that will help upskill you.
We offer training courses for Call Centre Agents, Quality Assurance Analysts, Team Leaders and Call Centre Managers.
The courses that we have are as follows:
LeadershipLeading a Call Centre Team
Emotional Intelligence for Managers
Call Centre Workforce Management
Leadership Clinic
Change Management
Effective Quality Assurance in a Call Centre
Call Centre Agent
Introduction to Call Centre Culture
Service Excellence in a Call Centre
Performing in a Call Centre
For further info please contact us on 011 656 1443 or visit Siyandza
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