Make lemonade and inspire positive change for 2010

Mon, 06 Apr 2009

Kate Gerber of Corporate Wise puts a positive spin on current events: "Don’t get me wrong, I am a realist. I’m cautious. Prudent with money and aware of the ever rising petrol price. But I also see opportunity and I believe in looking at the positive components. If life throws you a lemon, make lemonade! How does one do this? Capitalise."

The Value of a Great Sales Team

Mon, 16 Mar 2009

Sales is the lifeblood of any business. To be a healthy and functioning person, our organs must function correctly to help maintain homeostasis and balance. The inability to maintain homeostasis may lead to death or a disease.

Turning the technical person into a successful salesperson

Wed, 10 Sep 2008

In business it is very often the technical expert who becomes the sales consultant. Usually no-one knows or understands the company’s products better than they do. But selling is a whole new ball game! Suddenly interpersonal skills, relationship building, the art of persuasion, delivering compelling presentations and selling itself constitute part of the new skill set required.

Prove that your digital IQ is higher than that of a Primordia Soupolis

Mon, 09 Jun 2008

Decision makers are only scratching the surface of the business-building benefit housed in digital or online marketing. This is the view of Abby Wakama, managing director at Real Africa Netevolution (Pty) Ltd., a national digital marketing agency based in Gauteng.

The Ultimate Sales Manager

Tue, 20 May 2008

You already excel at selling: Now you need to develop a completely different set of skills to inspire, motivate and manage a sales team for maximum productivity and profit. The critical role of the Sales Manager transcends the mere tracking and reporting of statistics and has evolved into a role which requires proactive leadership, outstanding communication, effective decision making, and above all, motivating others to achieve top performance.

Creative training can make the customer king again

Mon, 19 May 2008

Demand for customer service training globally is on the increase, with all types of organisations focusing now on how they can improve interaction with the public. This is particularly relevant to South Africa, as the country gears up for the 2010 FIFA World Cup.

Keeping a R480bn goose alive in southern Africa

Sat, 29 Mar 2008

Service has globally become a more important industry than all resources combined but for oil. It is fuelling phenomenal economic growth in countries as diverse as Ireland and India, but a poor service industry in South Africa is imperilling growth

The art of dealing with IRATE CALLERS

Tue, 04 Mar 2008

It is quite a challenge working in a call centre that receives complaints. I marvel at these incredible staff members that manage to listen to problems and complaints all day with out losing their sense of humor.

Customer Service for FM Service Providers

Thu, 14 Feb 2008

Afroteq Facilities Management is pleased to announce the addition of yet another course namely Customer Service for FM Service Providers.

Customer Service

Tue, 29 Jan 2008

It’s true. How we treat the people in our own company will determine how we treat our customers

Bringing Batho Pele into your Business

Thu, 06 Dec 2007

How many of you out there actually know what Batho Pele means? Batho Pele translated means “People first”. Howard Badler from Customer Care Training and Consulting explains how putting people first can assist your business.