You are in : Training > Training Categories > Call Centre & Contact Centre Training

Netscope Training

Netcampus launches exciting Certified Contact Centre Professional Program

Mon, 02 Jun 2008 15:58

The Certified Contact Centre Professional skills training and job placement program is developed and presented, both off and online, by Netcampus.

Netcampus, in partnership with Microsoft, has developed a welcome new job skills and job placement program in the rapidly growing Call Centre industry.

This course has evolved out of the increasing need for proficient and adequately trained staff.

Why Call Centre Certification?

South Africa's Call Centre industry is 2.5 times the size of the industry in Ireland, formerly thought of as the world's call centre leader - and rates more highly than another giant in this industry, India - for quality of service.

The 2006/7 Deloitte report on the Western Cape Contact Centre industry, says that there are approximately 60 000 employees presently working in this industry in the Western Cape.

Along with an annual growth rate of 54%, this is one of the fastest growing employment sectors in South Africa.

This means that there is a massive demand for qualified personnel.

It is further estimated that the national employment figures currently exceed 200 000 operators and is expected to grow by another 100 000 in 2009.

This new Netcampus initiative is geared towards training competent contact centre professionals within South Africa to fill the many vacancies in this sector.

Certification is a guarantee of the basic competencies which international Call Centre Consultants require.

How the program works

The C3P, Certified Contact Centre Professional program has been specifically developed by Netcampus in collaboration with Microsoft, to service this growing industry.

The resultant training program and the Contact Centre Professional Certification is designed to train prospective contact centre consultants in all the areas where skills and competency are required.

As a first step, candidates are screened via an enrolment and interview process.

The course itself utilises Blended Learning, which is a modern training solution combining Collaborative Learning and Instructor Led Training.

Collaborative Learning is a methodology using interactive technology, peer support and shared learning resources. This methodology is ideally suited to practical computer skills training.

The addition of highly-qualified trainers adds Instructor Led Training as an additional training methodology, ensuring a high level of competency in students who undergo this training.

Students spend four weeks being trained through the different levels of increasing competency required of international call centre consultants.

This certification is industry recognised and accepted and if statistics are to be believed there is a growing need for even more all-inclusive training in what is becoming a very competitive industry, internationally.

The entire program includes both the comprehensive four week training program and an actual job placement upon the successful completion of certification exams.

International exams must be written, but the subsidisation of the program ensures that students who pass do not have to pay.

The cost of the course pitches it extremely accessibly to young people and school-leavers. This is made possible by the subsidisation of training costs by Netcampus and Microsoft.

Registration is R1 500 and the course fees, R3 500, are due upon commencing work at the job you've been placed in at the end of the program.