Mind your telephone manner

Fri, 04 May 2012

Telephone calls are often the first point of contact for potential clients, and the image you present over the phone will either attract customers or repel them. Here are some tips to ensure that your frontline employees are excellent representatives.

Equipping office professionals with the right skills

Wed, 07 Mar 2012

Office professionals are expected to play a much more strategic function in organisations today and as a result training and skills development is vital in helping administrators cope in their new roles. The Office Professional’s Conference 2012 empowers assistants with the soft skills they need to succeed.

The dawn of the super-secretary

Fri, 03 Feb 2012

If you think being a personal assistant means taking calls and messages think again. The 21st century secretary is expected to manage budgets, provide superb frontline customer service while organising schedules and networking with clientele. But are they trained to deliver?

Seminar for secretaries in education sector

Tue, 31 Jan 2012

The secretaries’ seminar hosted by ITS Evula is geared at providing secretaries with the skills and knowledge needed to remain competent within dynamic office environments. Participants learn all they need to know about motivation, performance and technology.

PAs also need an MBA

Mon, 09 Jan 2012

Skills development for personal assistants not only improves the chance for attaining professional success but has become almost mandatory for PA's in the 21st century. According to Liza Van Wyk continued personal growth is necessary to survive in the competitive labour market.

Professional Administrators & Secretaries

Wed, 29 Jun 2011

Workplace happiness is about passion. It's about loving what you do. It's about focusing on what you do well, and fine-tuning areas where you are less confident. This year PACSA aims to reward you with top-up knowledge that will truly elevate your position, delivered at a luxury venue to soothe you after what is likely to have been a stressful year.

See the fruits of your labour

Wed, 09 Mar 2011

Have phrases like 'human capital', 'skills development' and 'employee training' been grabbing your eye more often than not in the media? National support for skilled employees has reached fever pitch as SA strives to combat its skills shortage while competing with highly competitive global markets.

Want that top job? Go in the backdoor

Wed, 14 Jul 2010

You desperately want a job at that top-company and although you have a sound degree behind you, they simply aren't interested? Lisa van Wyk has a solution - Do what lots of succesful businesswoman have done and become a personal assistant. Its a great way to get an accelerated look at every aspect of the business from behind the shield of your boss.

Make good on your workplace skills plan to train your office professionals

Fri, 07 Aug 2009

The Second Annual National Secretaries Conference in September is an excellent opportunity for organisations to make good on their Workplace Skills Plans to train office professionals.

A skill will outlast a box of chocolates

Tue, 14 Jul 2009

The theme of National Secretaries Conference 2009 is: Get Skilled! It will address a diverse skills set, which includes the basics, conflict and crisis management, managing stress in the workplace, ensuring good ergonomics in the office and getting the most out of digital technologies.

The missing skill: personal financial management

Fri, 03 Jul 2009

Increased work and pay satisfaction, greater organisational commitment, higher productivity levels and decreased absenteeism are all benefits of workplace financial training, which despite this evidence, is not viewed by employers as an essential workplace skill.

Boost secretary productivity at Mount Grace Country House

Mon, 25 May 2009

How do secretaries and PAs maintain their productivity levels, update their skills and function at a continually hectic pace? CBM Training is hosting a focused Training Conference in August for secretaries, to take place at the luxury Mount Grace Country House & Spa in Magaliesburg.

Modern secretaries understand all departments

Mon, 01 Sep 2008

The role of the secretary is ever-evolving. With Secretaries Day falling on the 3rd of September this year, we spoke to South Africa’s specialist secretarial recruitment agency, Executive Secretary Appointments (ESA). “Gone are the days when secretaries only answered phone calls, typed correspondence and managed executive diaries," they told us.
* Secretarial Training Courses

The High Performance PA or Administrator

Thu, 28 Aug 2008

It has been said that a manager is only as effective as his/her PA allows him/her to be. While perhaps a little extreme, the value of an excellent administrative assistant goes unquestioned.

Professional Secretaries & PAs 2008

Tue, 17 Jun 2008

CBM Training is a large corporate training provider- hosting 2-3 day training courses for South Africa’s business professionals. Our course topics range from Executive Board level strategy to Receptionist training. We currently offer in excess of 60 public training courses and over 80 onsite training topics.

Secretaries and PAs will ‘shine’ at ICAP Indaba

Fri, 28 Mar 2008

The secretarial profession has grown in leaps and bounds over the last couple of years and in order to keep up with the changing trends in the workplace, it is necessary for secretaries / office professionals to keep abreast with the changes by doing continuous learning.

Ensuring that the office frontline is not a war zone

Wed, 13 Feb 2008

For many of us the worst wars we will ever endure are getting past the warriors, thinly disguised as switchboard, reception or frontline staff.