People Solutions, with its Head Office based in Durban and a national delivery infrastructure was established with the aim to support the National Skills Development Strategy initiative, a sustained programme by the Department of Labour to identify skills shortages and to train people, thereby achieving enhanced business performance, job creation as well as sustainable livelihoods for all.

People Solutions are presently involved in the delivery of training interventions across Industry Sectors.

OUR OFFERINGS

We provide learning solutions across industry sectors such as the retail, telecommunications, financial services, insurance, hospitality, labour recruitment and public sector industries. We also have a specialized contact centre learning solutions.

People Solutions offer the following specialised Learning Solutions:

Corporate Soft Skills:

Learning Programmes

•Assertiveness
•Time Management
•Telephone Management Skills
•Conflict Handling
•Conflict Management
•Problem Solving
•Stress Management
•Business Writing Skills
•Service Excellence
•HIV / Aids
•Cultural Diversity Awareness
•Team Building
•Employee Motivation
•Finance for non financial people
•Presentation skills
•Selling skills
•Telesales
•Interpersonal skills
•Power speaking
•Report writing
•Business etiquette
•Secretarial and administration
•Service excellence for sales consultants
•Debt collection

Management Training

•Leadership
•Coaching and Mentoring
•Interviewing techniques
•Negotiation skills
•Train the Trainer

People Solutions offer the following solutions:

•Learnerships
•Qualifications
•National Certificate in Contact Centre Support NQF Level 2 (agents)
•National Certificate in Contact Centre Operations NQF Level 4 (Team Leaders)
•Customized Skills Programmes
•Workshops
•Seminars
•Public Training
•Customized Learning Solutions
•Project Management of learnerships
•Assessment and Moderation
•Recognition of Prior Learning and Talent Development Strategies
•Voice and Accent
•Spoken and Written English
•Listen and Key
•Cultural Sensitization – UK and USA
•Transcriptions – Legal and Medical
•Specialised debt collection
•Emergency services

Qualifications

•National Certificate in Contact Centre Support NQF Level 2 for Contact Centre agents
•National Certificate in Contact Centre Operations NQF Level 4 for Contact Centre Team Leaders
•National Certificate in Business Administration – Level 3
•National Certificate in Business Administration – Level 4

Articles from People Solutions

* Facing up to the challenge

People Solutions (Pty) Ltd is listed in the Training Directory in these categories:

Call Centre & Contact Centre
Customer Service
Diversity & Change Management
Finance, Accounting & Governance
HIV/AIDS
Information & Communications Tech
Presentation, Communication & Marketing
RPL - Recognition of Prior Learning
Sales and Customer Service
Secretarial and Admin
Supervisor & Junior Management
Team Development