How To Submit A R350 Grant Appeal For September 2023


Millions of vulnerable South African citizens apply for the R350 grant to purchase basic goods and access basic services monthly. However, the South African Social Security Agency (Sassa) does not approve every application it receives for the critical relief mechanism. 



The South African Social Security Agency (Sassa) is committed to paying the correct social grant to the correct beneficiaries. However, this is not always the case and some deserving individuals are rejected from receiving critical relief grants. 

Sassa received more than 12 million Social Relief of Distress (SRD) grants or R350 grant applications during the grants’ current iteration. However, only around 7 million people have been approved to receive the relief grant. 

While Sassa endeavours to ensure only deserving individuals receive social grants, they acknowledged that sometimes grant applicants are wrongly rejected from receiving a grant. These individuals are encouraged to submit a grant appeal application

If you applied for the R350 grant but your application was unsuccessful, then you have the right to submit a R350 grant appeal application. 

Before submitting a R350 grant appeal application, individuals must complete a r350 status check. By completing a R350 grant status check, grant applicants will see whether or not their application was successful and why this decision was reached by Sassa. 


How To Complete A Sassa Status Check For R350 Grant 

Step 1: Visit the SASSA SRD grant website

Step 2: Scroll down to the 'South African ID Holders' and click the 'click here to proceed' tab

Step 3: Then, scroll down to 'Application status' for your SRD grant 

Step 4: Click on 'Click here to check online'

Step 5: Fill in your ID number and the phone number that you used for your application, then click 'submit'

After checking your Sassa status, you can see for which months you must submit a R350 grant appeal. 

Appeal applicants are reminded that they must submit a Sassa appeal for each month their R350 grant application was rejected. If they do not submit an appeal for a specific month when their grant application was declined, it is assumed that they accept the decision made by Sassa to reject their grant application. 

It's important to note that appeals must be submitted to the Independent Tribunal for Social Assistance Appeals (ITSAA). The tribunal works independently from Sassa and handles grant appeals applications. 

Here’s How To Submit A R350 Grant Appeal For September 2023

Step 1: Visit The ITSAA Website

Step 2: Enter Your Identification Number

Step 3: Enter The Cell Phone Number You Used During The Application Process

Step 4: Click Send “Pin”

Step 5: Once you receive the pin, you will be required to insert it and click “Submit”

Step 6: Select the month that you are appealing for

Step 7: Secret the drop-down arrow to choose the reason for your appeal application from the options provided

Step 8: Click “Submit” to complete the appeal application process

Getting The Results Of Your Sassa Appeal 

Individuals are advised that they will receive the outcome of their appeal applications between 60 to 90 days from when it was submitted. It's important to note that while the decisions made by the ITSAA are considered final, there is recourse available to people who feel the independent tribunal was incorrect in its determination. 

Not Satisfied With Your Sassa Appeal Outcome?

Individuals who are dissatisfied with the decision have the option to approach the high court for judicial review within 180 days of receiving the Independent Tribunals' decision.

How To Contact Sassa For Grant Appeal Enquiries

If you have more questions about grant appeals or require additional information about grant appeals can contact Sassa directly by calling the Sassa toll free number on 080060 10 11 or by sending an email.Serious concerns can be escalated to the Sassa head office. 

To find out more about Sassa grants, including the R350 grant, head to our Sassa section

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