 Definitions

 What is a Facilitator?

 Types of Groups

 Content and Process

 Group Norms

 Types of Thinking

 Controversial Issues

 Listening Skills

 Asking Questions

 Non-Verbal Messages

 Listening for Common Ground

 Common Facilitation Techniques

 Effective Feedback

 Facilitating an Open Discussion

 Managing Divergent Perspectives

 The Language of Facilitation

 Case Study: City Council

 Agendas

 Dealing with Difficult Dynamics

 Interventions

 Sustainable Agreements

 Stages of Team Development

 Analysis Tools