 Employees’ Concerns about PA’s

 What Makes PA’s a Defensible Process?

 Stereotypes

 The Performance Management Process

 SMART Goals

 Goal Setting

 Setting Standards

 Performance Development Plan

 Feedback and Communication

 Characteristics of Effective Feedback

 Accepting Criticism

 Planning the Interview

 The Interview

 Maintaining Performance

 Behaviour Contracts

 Handling Performance Problems

 The Worst Case Scenario

 Performance Management Checklists