Our Emotional Intelligence is reflected in our interpersonal relationships. Straight Talk will provide you with exposure to and practice in Assertiveness so as to enhance your existing communication skills.
The program also covers aggressive and passive approaches to interpersonal situations and the consequences of all the approaches.
The uniqueness, dignity and self respect of each individual, along with his or her need to express themselves in interpersonal situations, forms the platform for the philosophy of assertiveness.
Straight Talk has a strong practical focus teaching skills that can immediately be applied.
COURSE OUTLINE:
An Assertive Philosophy
- Your basic assertive rights
- Changing irrational beliefs and expectations
- Self-esteem and assertiveness
Behaviour Styles
- Individual approaches to stress and conflict
- Four behaviour styles: passive, aggressive, manipulative and assertive
Assertiveness Skills
- Five skills of assertiveness
- Giving and receiving criticism
- Making and refusing requests
- Dealing with anger and negative emotions
- Dealing well with difficult internal and external customers
- Transactional analysis - Definition, key aspects, and application
* Special attention is given to those factors which inhibit our ability to act assertively.
Outcomes
- Full understanding gained of assertive, aggressive, passive and manipulative
behaviour styles
- Understand why people do not assert themselves
- Develop an assertive belief system
- Understand your own approach to stress and conflict
- Learn skills and techniques for interpersonal problem-solving
Who Should Attend: This program is suitable for staff who experience interpersonal conflict, have difficulty saying “No”, new appointments unaccustomed to positions of authority.
It is recommended for those who recognise the importance of building interpersonal relationships.
DURATION: 2 days
