Gain a deeper insight into the professional methods, tools and techniques used by modern Business Analysts to specify system requirements

Course Overview

Software applications that provide high-quality, innovative solutions to business problems are based on a strong partnership between users, management and IT. This synergy can only be achieved through the use of a common language to define both problems and solutions. Skilled and experienced business analysts and systems analysts play a vital role in developing accurate specifications for technology-based business solutions. Multi-skilled individuals are needed who can play a successful role in translating business needs into IT-related specifications.

This course focuses on business analysis methodology, tools and techniques. It provides a solid and comprehensive overview of the role of the business analyst and the business analysis process.

The course develops awareness and understanding, but not mastery of all the topics. It is recommended that delegates who require mastery of the various topics elect to attend the more comprehensive Diploma in Business Analysis.

Course Objectives:

At the end of this course, delegates should be able to:

• describe a variety of software processes, and be familiar with those used in the organisation

• be familiar with important information-gathering techniques

• describe the role of various IT stakeholders, including the business analyst, in the organisation

• perform problem analysis and identify and define the goal, objectives and scope of a project

• identify functional, informational and non-functional requirements

• select and utilise various business process improvement options

• understand systems feasibility and be able to conduct a feasibility study

• develop a business case, including cost-benefit analysis, impact and risk analysis

• use modern information and process modelling techniques

• understand the need for project and quality management in IS

• appreciate and incorporate change management techniques into the systems plan.

Course Delivery

This course combines instructor-led seminars and group work built around a comprehensive case study, enabling participants to practice the tools and techniques covered. Group work stimulates participation and discussion. Throughout the course, delegates are encouraged to share their own personal experiences and concerns.

Practical exercises, both theoretical and “real life”, ensure that the knowledge gained is both transferred and instilled.

Numerous ready-to-use templates, both hard- and soft-copy (using standard Microsoft applications) help to transfer the knowledge to the workplace.

Course Assessment

This course has no formal assessment mechanism. To earn a certificate of attendance , delegates are required to:

• attend the full course

• actively participate in the exercises, discussion & feedback