Course Outline and Learning Outcomes US 12153: Use the writing process to compose texts required in the business environment. NQF Level 4 Credits: 5 Proposed Course Content UNIT 1: Effective business Communication Techniques UNIT 2: Introduction to Business Writing and the purpose of report writing UNIT 3: Writing effective emails, faxes, memos, letters and reports UNIT 4: Writing in concise and unambiguous language UNIT 5: Planning, structuring, writing and layout of reports using the City of Cape Town’s report templates where applicable. UNIT 6: Writing and editing your document