Target Market
Availability & Capacity process owners; Technical managers involved in planning and optimizing IT Services
Areas Covered
Availability & Capacity Management, IT Service Continuity Management (Disaster Recovery), Information Security Management
Prerequisites
ITIL V3 Foundation Certificate
2 - 4 years IT experience
Examination
8 Complex multiple choice, scenario-based, gradient scored questions.
90 Minutes
Certification
ITIL® Intermediate Qualification: Planning, Protection and Optimization
70% pass required
Credits
4