Those involved in day to day operations. Process owners in Incident or problem management; Service desk managers/ supervisors

Areas Covered

Service Desk Incident Management, Problem Management, Event Management, Access Management, Operations Management

Prerequisites

ITIL V3 Foundation Certificate

2 - 4 years IT experience

Examination

8 Complex multiple choice, scenario-based, gradient scored questions.

90 Minutes

Certification

ITIL® Intermediate Qualification: Operational Support and Analysis Certificate

70% pass required

Credits

4