SLM process owners; Project Managers, Business relationship managers; Vendor Managers; Account Managers

Areas Covered

Service Level Management; Supplier Management, Service Catalogue Management, Service Portfolio Management, Customer Relationship Management

Prerequisites

ITIL V3 Foundation Certificate

2 - 4 years IT experience

Examination

8 Complex multiple choice, scenario-based, gradient scored questions.

90 Minutes

Certification

ITIL® Intermediate Qualification: Service Offerings and Agreements Certificate

70% pass required

Credits

4