Service Owners, Operational Staff, Service Delivery Managers

Areas Covered

Operation Concepts and principles. Processes, functions and key aspects of Service Operations

Prerequisites

ITIL V3 Foundation Certificate

2 - 4 years IT experience

Examination

8 Complex multiple choice, scenario-based, gradient scored questions.

90 Minutes

Certification

ITIL® Intermediate Qualification: Service Operations Certificate

70% pass required

Credits

3