CIOs; IT directors; IT Management

Areas Covered

Strategy Principles. Defining services and market spaces. Conducting Strategic Assessments

Prerequisites

ITIL V3 Foundation Certificate

2 - 4 years IT experience

Examination

8 Complex multiple choice, scenario-based, gradient scored questions.

90 Minutes

Certification

ITIL® Intermediate Qualification: Service Strategy Certificate

70% pass required

Credits

3