IT Service Managers, Project Management. Service Owners, Operational Staff. Service Implementers and Change agents

Areas Covered

Transition Concepts, principles and processes. Managing transitions including key communication aspects of transition.

Prerequisites

ITIL V3 Foundation Certificate.

2 - 4 years IT experience

Examination

8 Complex multiple choice, scenario-based, gradient scored questions.

90 Minutes

Certification

ITIL® Intermediate Qualification: Service Transition Certificate

70% pass required

Credits

3