IT managers, Change agents, Process owners, Anyone involved in improvements and audit.

Areas Covered

Improvement Concepts and principles. Reporting and Measurement aspects of improving.

Prerequisites

ITIL V3 Foundation Certificate

2 - 4 years IT experience

Examination

8 Complex multiple choice, scenario-based, gradient scored questions.

90 Minutes

Certification

ITIL® Intermediate Qualification: Continual Service Improvement Certificate

70% pass required

Credits

3