Availability & Capacity process owners; Technical managers involved in planning and optimizing IT Services

Areas Covered

Availability & Capacity Management, IT Service Continuity Management (Disaster Recovery), Information Security Management

Prerequisites

ITIL V3 Foundation Certificate

2 - 4 years IT experience

Examination

8 Complex multiple choice, scenario-based, gradient scored questions.

90 Minutes

Certification

ITIL® Intermediate Qualification: Planning, Protection and Optimization

70% pass required

Credits

4