Those involved in designing and implementing processes covered in RCV

Areas Covered

Release & Deployment; Change Management; Service Asset & configuration; Knowledge Management; Service Validation and Testing; Evaluation

Prerequisites

ITIL V3 Foundation Certificate

2 - 4 years IT experience

Examination

8 Complex multiple choice, scenario-based, gradient scored questions.

90 Minutes

Certification

ITIL® Intermediate Qualification: Release Control and Validation Certificate

70% pass required

Credits

4