This covers is accredited by the Services Seta and covers unit standard 252035 at NQF level 5 worth 8 credits.

3 Day course

Course Overview

The broad aim of this course is to introduce participants to key knowledge, attitudes and skills pertaining to mentoring and coaching in the business environment.

Course Objectives

Upon completion of this module you will be able to define the key concepts associated with Coaching and Mentoring and you will be able to:

– Understand the basic processes behind coaching & mentoring
– Have the ability to introduce coaching & mentoring into the organization
– Understand the benefits of coaching and mentoring in the Organization
– Identify opportunities for coaching and mentoring
– Understand the nature of the relationships that must be managed in any coaching or mentoring program
– Use the knowledge for the overall benefit of the organization

The main reasons why organizations need coaching and mentoring activities are as follows:

– To maximize knowledge transfer
– To increase the skill levels
– For succession planning
– To maximize knowledge transfer
– Coaching & Mentoring provides a learning channel that effectively transfers knowledge within the organization
– Critical knowledge is maintained in the organization
– Contextual learning is evident
– To increase skill levels
– The coaches and mentors can very effectively transfer core skills
– Customization of skills in relation to the core activities of the business is retained
– Cross training of staff can be achieved
– For succession planning
– The ability for the organization to identify ‘fast track’ candidates and prepare them for new jobs is enhanced by coaching & mentoring
– Coaching & Mentoring can ensure continuity of performance when key staff leave the organization because core skills have been transferred

Benefits to the Coach / Mentor can be described as:

– Job Satisfaction
– Further development of own skill level
– Involvement in strategic activity

Benefits to the Employee can be characterized as:

– Increase in skill level
– Access to detailed knowledge
– Individual attention in terms of training and development
– Career path progression

Benefits to the Organization can be classed as:

– Retention of staff
– Increased skill and knowledge levels
– Succession planning
– Competitive advantage through better people
– Maximum utilization of human resources

Upon completing this course, participants should be able to:

• Clarify what is meant by mentoring and coaching
• Explain the relationship between mentoring and coaching
• Explain the importance of knowledge in mentoring
• Use questioning techniques to identify needs of learner
• Explore the values and attitudes necessary for coaching and mentoring
• Discuss the roles and responsibilities when coaching and mentoring
• List the benefits of coaching and mentoring for the organization
• Give the constitutional and legislative context of mentorship
• Give honest feedback and encourage learners to develop a self-critical approach
• Explain how to set up, monitor and evaluate a mentorship programme
• Identify obstacles to, and challenges within, coaching and mentorship programmes
• Apply skills and techniques necessary for effective mentoring and coaching
• Develop a plan for individual coaching and mentoring within a team environment
• Prepare strategies around cross-cultural mentoring

Course Outline

• Deepening self awareness
• Relationship between mentoring and coaching
• Clarifying the difference in attitudes and values of mentors and coaches
• Questioning skills
• Feedback skills
• Delegation
• Listening skills
• The benefits of mentoring for the mentor
• The benefits of mentoring for the mentee
• Responsibilities of mentees
• Benefits of mentoring for the organisation
• Challenges posed for formal mentorship programmes
• Values and attitudes necessary for mentors and mentees
• Aligning the mentoring programme with organisational culture and values
• Roles and responsibilities of mentors
• How to set up, monitor and evaluate a mentorship programme
• Monitoring and evaluation
• The phases of the mentorship programme

Accredited by the Services Seta

Imsimbi Training is an Accredited Training Provider with the Services Seta number 2147. Imsimbi Training is a Level 2 BBBEE company.