Imsimbi Training
Customer Service Systems Design & Management ISO aligned
Customer Service Systems Design & Management ISO aligned
10052 L5 credits 6
Next available course:
JAN
FEB
MAR
APR
MAY
JUN
JUL
AUG
SEP
OCT
NOV
DEC
Gauteng
12
20
08
15
KwaZulu-Natal
20
Western Cape
28
05
20
29
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Advanced Human Resources Management
Advanced Monitoring & Evaluation
Advanced Project Management incl MS Projects
Advanced Report Writing
Assertiveness Skills
Assessor (Develop POE on course)
Best Practice in Quality Management
Business Communication Processes
Call Centre Telephone and Customer Service
Change Management
Communication and Presentation Skills
Conduct a Disciplinary Hearing
Conflict Management & Negotiation Skills
Corporate Governance & the New Companies' Act
Customer Service Excellence for Professionals
Data and Records Management
Diversity Management
Effective Business Writing Skills
Effective Disciplinary Hearings
Effective Sales
Emotional Intelligence for Leaders
Emotional Intelligence & Personal Mastery
Ethics in the workplace
Facilitation and Presentation
Finance for Non Financial Managers
Frontline Customer Service
HIV/AIDS Peer Educator
HIV/AIDS Workplace Management
Human Resources Management
Innovation and Creative Thinking
Interpersonal skills
Labour Relations & Effective Discipline
Leadership Development for School Management Teams
Leadership Development for Women
Life Skills
Management & Leadership Development
Meeting and Minute Management
Mentoring and Coaching
Moderator
Monitoring & Evaluation
Municipal Governance
Office Administration
On the Job Coaching
People Development and Talent Management
Performance Management
Personal Assistant Training
Personal Mastery and Self Management
Problem Solving
Problem Solving and Decision Making
Project Management
Public Financial Management for Non-Financial Managers
Public Governance
Quality and Customer Service
Recruitment & Selection
Report Writing Skills
Risk Management
Self Management
Strategic Planning & Change Management
Strategic Planning & Change Management for School Improvement Plans
Stress Management
Supervisory Management
Team Building
Team Building & Emotional Intelligence
Team Leader
Telephone Etiquette
Television and Radio Presentation Skills
Time Management
Women in Management
