This course is accredited with the Services Seta and covers unit standard 10047 at NQF level 5 with 5 credits

2 Day course

Course Objective

The broad aim of this course is to become a super salesperson. To develop effective sales, customer awareness, knowledge, skills and capabilities of participants, according to your business context

When you have completed this course you will be able to define the key concepts associated with Selling Services and you will be able to:

Learning outcomes

• By the end of the course, participants should be able to:
• Describe methods for establishing customer trends and types
• Understand the business context and potential sales barriers
• Identify opportunities for sales development
• Plan objectives and set sales targets
• Understand fundamental communication strategies with clients
• Encourage staff participation and monitor sales progress
• Request feedback from customers and respond proactively
• Evaluate effectiveness of sales development and adjust activities
• Maximize sales potential by planning, implementing and evaluating sales

Course outline

• Balancing self, team and society
• Successful selling: understanding yourself
• Understanding your company’s mission
• Building confidence
• Visualisation and confidence
• Understanding people using the DISC approach
• Reject rejection
• Resilience
• Persistence and patience
• Why people buy?
• Defining your market
• Planning for sales success
• Goal setting
• Importance of product knowledge
• Product differentiation
• Selling in a recession
• The communication process
• The role of listening in sales
• Personal organization
• Up selling
• Negotiating a sale

Accredited by the Services Seta

Imsimbi Training is an Accredited Training Provider with the Services Seta number 2147. Imsimbi Training is a Level 2 BBBEE company.