Course covers unit standards 12153 and 12155 at NQF level 4 worth 10 credits

A Services Seta certificate will be issued on submission of a portfolio of evidence by the learner.

3 Day course

Learning Objectives

When you have completed this course you will be able to define the key concepts associated with Report Writing and you will be able to: Identify the main obstacles to effective Report Writing and how to avoid them; Understand the nature of a Technical Report and Project Proposal; Write from the perspective of the writer and the reader.

Understand a range of tools and techniques for Report Writing

– Use these techniques to build an effective process that can be used to deliver professional results on a consistent basis from Report Writing activity
– Explain the benefits of having an effective Report Writing process in the Organization

– Detailing activities and results associated with investigating a customer complaint
– Proving that a particular process or product has been validated and meets specifications
– Providing reference material as part of a development project

– Reference materials that form part of the knowledge bank of the organization
– Documentary evidence of investigation or validation of products and processes

Reports are only of value if they are:

– Based on fact
– Accessible
– Accurate
– Complete
– Compiled by people who are competent

Report Writing should have:

– Quality
– Data & Information
– Information Uses
– Information Mapping

Apply total quality principles to writing Reports

– Quality is conformance to requirements
– The goal is to achieve zero defects
– The cost of quality is the expense of doing it wrong
– The motto is - ‘do it right first time’

There are five levels of report writing processes

– Level 4: Managed and sustainable

– Level 2: Rudimentary

– Level 1: Ad hoc

– Level 0: Oblivious
Reports are written by whoever has time

Data and Information

• Raw data must be gathered
• Raw data is essentially useless in a report
• Raw data has to be translated into information
• Translation leads to:
– Increased knowledge
– Increased understanding
– Increased usefulness

Information Uses

• Information is used for three main areas:
– Planning activities
– Monitoring activities
– Controlling activities
Information will flow between all three

Information Mapping

Information mapping is designed to allow the information to be presented in its most useful format

– Analysis
Key areas - purpose, audience needs, information types

– Organization
To create an overall structure based on results of the analysis

– Presentation
To format the information to make it accessible to the intended audience; this involves some translation

Accredited by the Services Seta

Imsimbi Training is an Accredited Training Provider with Services Seta number 2147. Imsimbi Training is a level 2 BBBEE company, with 51% black shareholding.