Course covers unit standards 12153 and 12155 at NQF level 4 worth 10 credits
A Services Seta certificate will be issued on submission of a portfolio of evidence by the learner.
3 Day course
Learning Objectives
When you have completed this course you will be able to define the key concepts associated with Report Writing and you will be able to: Identify the main obstacles to effective Report Writing and how to avoid them; Understand the nature of a Technical Report and Project Proposal; Write from the perspective of the writer and the reader.
Understand a range of tools and techniques for Report Writing
– Use these techniques to build an effective process that can be used to deliver professional results on a consistent basis from Report Writing activity
– Explain the benefits of having an effective Report Writing process in the Organization
– Detailing activities and results associated with investigating a customer complaint
– Proving that a particular process or product has been validated and meets specifications
– Providing reference material as part of a development project
– Reference materials that form part of the knowledge bank of the organization
– Documentary evidence of investigation or validation of products and processes
Reports are only of value if they are:
– Based on fact
– Accessible
– Accurate
– Complete
– Compiled by people who are competent
Report Writing should have:
– Quality
– Data & Information
– Information Uses
– Information Mapping
Apply total quality principles to writing Reports
– Quality is conformance to requirements
– The goal is to achieve zero defects
– The cost of quality is the expense of doing it wrong
– The motto is - ‘do it right first time’
There are five levels of report writing processes
– Level 4: Managed and sustainable
– Level 2: Rudimentary
– Level 1: Ad hoc
– Level 0: Oblivious
Reports are written by whoever has time
Data and Information
• Raw data must be gathered
• Raw data is essentially useless in a report
• Raw data has to be translated into information
• Translation leads to:
– Increased knowledge
– Increased understanding
– Increased usefulness
Information Uses
• Information is used for three main areas:
– Planning activities
– Monitoring activities
– Controlling activities
Information will flow between all three
Information Mapping
Information mapping is designed to allow the information to be presented in its most useful format
– Analysis
Key areas - purpose, audience needs, information types
– Organization
To create an overall structure based on results of the analysis
– Presentation
To format the information to make it accessible to the intended audience; this involves some translation
Accredited by the Services Seta
Imsimbi Training is an Accredited Training Provider with Services Seta number 2147. Imsimbi Training is a level 2 BBBEE company, with 51% black shareholding.