The perfect course for all client facing staff and employees dealing with people needing to have a professional business approach and etiquette.

• Understanding Customer Service

• Focusing on the Customer

• Handling Complaints

• Delivering Excellent Customer Service on the Telephone

• Coping with Stress

• Going the Extra Mile!

The course is adaptable to all levels of staff - Different dates and venues available - On-site training optional.

Course presented nationwide!

US Aligned: 7789 NQF: 4 CREDITS: 8

Duration and Methodology: adaptable over 2 or 3 days, outcomes based facilitated training for groups or individuals, practical and work based

Please contact me for more details