Overview

On this course we will provide you with practical guidance to develop your assertiveness skills in any work situation. You will leave the course with a ‘Personal Action Plan’, knowing what key changes you need to make, and what skills you need to practice, in order to build your self esteem and become more assertive.

Who should attend?

All individuals and professionals who would like to improve their overall effectiveness at work by improving their assertiveness skills and becoming more confident.

At the course you will learn

• How to say “no” to unreasonable requests

• How to ask for what you want

• What your own behavioural style is and how it affects your ability to be assertive

• To identify and challenge your negative inner dialogue

• The importance that language and body language play in assertive behavior

• How to approach conflict situations with more confidence

• What skills to practice to improve your relationships with difficult people

• How to deal with confrontation, criticism and negativity more effectively

What will the course cover?

Develop an understanding of behaviour

• Understand why people behave the way they do and what makes them “tick”

• Assertiveness in the work environment – understanding human behavior

Dealing with criticism, confrontation, low self-esteem and negativity

• Thinking positively instead of negatively – building your self-esteem

• Using positive affirmations

• How self-esteem affects your confidence and influences your behaviour

• Challenging your negative inner dialogue

The link between assertiveness, confidence and self-esteem

• What is the difference between assertive, aggressive and passive behaviour?

• What are your strengths and weaknesses?

• Recognising your own style and behavior

Handle challenging situations and people confidently and assertively

• Overcoming barriers to assertiveness

• Recognising and dealing with fear and apprehension

Understand the importance of communication and body language in preventing conflict

• Taking control through body language

• Making your message clear by using assertive and positive language

• Cross-cultural factors which affect communication

• Communicating with different genders and generations

• Using the “mirroring” technique to create instant rapport

Managing conflict in the workplace

• Managing workplace relationships

• Understanding the other person’s perspective

• Strategies to managing conflict

• Giving and receiving constructive feedback

An introduction to negotiating with others

• Pre-negotiation, preparation and planning

• Using negotiation techniques to resolve conflict

Your personal action plan

• Using the tools and techniques you have learned in this course

What is included?

• A brilliant trainer

• Comprehensive course pack

• Certificate of attendance

• 5 star training venue

• Lunch, teas and refreshments

• Secure Parking and Disabled facilities