Overview
Managing people requires different skills, to managing tasks. This can be a daunting experience for new managers, as the list of responsibilities is endless, from leading and motivating your team to dealing with difficult people and managing poor performance.
This course helps managers build their confidence and gives you a toolkit of essential skills and techniques that can be applied immediately back in the workplace. Upon returning to work, you will feel more confident in your people management abilities and about motivating your team.
Who should attend?
All team leaders, supervisors and managers who would like to improve their people management skills in the workplace.
At the course you will learn
• The key people management skills you need to develop, to ensure success in your role
• How to enhance the performance of your team
• How to solve problems with your team
• How to use time management and delegation effectively
• How to overcome barriers to communication and improve your listening skills
• How to motivate, manage and lead your team to deliver results
• How to lead individuals you used to work alongside with
• How to deal more effectively and confidently with conflict situations
What will the course cover?
Defining your role and responsibilities
• What is required of you
• Effective and ineffective managers
• Simultaneously meeting the demands of your manager and your team
• Establishing your own managerial and leadership style
Building successful teams
• Distinguishing characteristics of effective teams
• Warning signs of team trouble
• Setting personal and team objectives
• Recognising strengths and developing potential
Improving performance through effective objective setting
• Linking individual effort to team and organisational goals
• Establishing goals and targets within your available resources
• Prioritising and planning for yourself and others
Effective communication and People skills
• Listening and assessing your teams needs
• Communicating more clearly and assertively in team meetings
• Giving your team constructive feedback
• Tips for leading the different personality types in your team
Delegation - Organising work while leading people
• Effective delegation
• Responsibility, authority and accountability
• What and when should you delegate
• Empowering yourself and your team
Overcoming people problems and difficult situations
• Dealing with difficult people and team members
• Successfully dealing with negative behavior
• Using conflict situations to your own advantage
• Leading people you used to work alongside with
Motivating the team
• Recognising and rewarding good performance
• Motivating to achieve maximum team performance
Keeping your team on track
• Long-term control – the most difficult managerial task
• Responding to poor performance
• Problem Solving techniques
What is included?
• Practical exercises, discussion and one-to-one feedback from the course facilitator
• A brilliant trainer who is a subject matter expert
• A comprehensive learner guide packed with practical tips
• Post course support to assist you in implementing what you have learned
• Certificate of attendance which you will receive at the course
• Superior training venue with delicious lunch, teas and refreshments
• Secure Parking and Disabled facilities
Course Information:
Dates:
30 – 31 January 2013
13 – 14 March 2013
21 – 22 May 2013
16 - 17 July 2013
9 – 10 September 2013
11 – 12 November 2013
Duration and Times:
2 days
Course start time: 8:30
Course end time: 16:30
Price:
R 4 150.00 (excl. VAT) per delegate
R 4 731.00 (incl. VAT) per delegate
Training Venue:
The Rosebank Hotel (Crown Plaza Johannesburg)
Cnr Tyrwhitt & Sturdee Avenue
Rosebank, Johannesburg