Overview
The PA is responsible for much of the organisation and co-ordination of an office and a good PA makes an enormous contribution to the effectiveness of her manager. Supporting your manager and being part of the management team, requires that today’s successful PA be proactive and have a range of communication and professional skills.
This practical course will help you understand your role and find solutions to common problems, whilst sharing your experiences with other PA’s. On this course you will develop your managerial skills, so that you can take on more responsibilities and prove yourself as an invaluable asset to your boss and team.
Who should attend?
Personal assistants, executive secretaries and executive assistants from all sectors including government, corporate and private sectors will benefit from attending this course.
At the course you will learn
• What is expected of you as an executive PA
• How to work effectively with senior management
• The skills in order to make a greater contribution to your manager and team
• How to become more pro-active
• How to plan, organise and manage your day more effectively
• How to manage small projects effectively
• How to improve your customer service skills, with both internal and external customers.
What will the course cover?
You and your manager – working together
• Managing the relationship with your boss
• Anticipating your bosses needs
• Working with multiple bosses
How to get organised and stay organised
• How to organise your work-station for improved efficiency
• Organisational planning
• Setting priorities – going back to basics
• Developing a system
• Learning to delegate
Managing small projects
• Step-by-step approach to managing projects
• Phases in a project
• Creating a plan
• Creating a work breakdown structure
Contributing to meetings
• How to contribute positively in a team meetings
• Preparing and presenting information at meetings
• Communicating confidently with senior staff
• Representing your boss at meetings
• Meeting logistics
Agendas and Minutes
• Drafting the agenda
• The do’s and don’ts of effective minute taking
• The importance of producing correct, concise minutes
• Tips to immediately improve your minutes
Problem solving and decision making
• Defining problem solving
• Taking real problems and working through them
• Exploring alternative decisions
• How to be more business focused
The ultimate challenge - self-leadership
• You as a role model
• Inspiring yourself and others
• Testing your limits
Identifying your professional toolkit
• Techniques and knowledge you require, to achieve your future goals
• Addressing issues relating to assertiveness, communication, client focus, image projection & leadership
What is included?
• Practical exercises, discussion and one-to-one feedback from the course facilitator
• A brilliant trainer who is a subject matter expert
• A comprehensive learner guide packed with practical tips
• Post course support to assist you in implementing what you have learned
• Certificate of attendance which you will receive at the course
• Superior training venue with delicious lunch, teas and refreshments
• Secure Parking and Disabled facilities
Course Information:
Dates:
13 – 14 February 2013
24 – 25 April 2013
12 – 13 June 2013
21 – 22 August 2013
9 – 10 October 2013
4 – 5 December 2013
Duration and Times:
2 days
Course start time: 8:30
Course end time: 16:30
Price:
R 4 150.00 (excl. VAT) per delegate
R 4 731.00 (incl. VAT) per delegate
Training Venue:
The Rosebank Hotel (Crown Plaza Johannesburg)
Cnr Tyrwhitt & Sturdee Avenue
Rosebank, Johannesburg