Aligned to SAQA’s Unit Standard ID 9506, NQF Level 4, Credits 4

The workshop will benefit office professionals who intend to improve their interpersonal skills. Individuals from all areas of the work environment can attend this intervention re-examine the way they evaluate themselves and as an opportunity to explore new ways to communicate and co-operate with team members and clients.

Training course objectives for Essential Assertiveness Skills

 Understanding the advantage of assertive behaviour compared to passive or aggressive behaviour

 Identifying different types of assertive behaviour

 Recognising the importance of adapting to different situations where assertive behaviour will be to the person’s and organisation’s advantage

 To apply assertive communication with fellow workers

 To role-play different assertive techniques to identify strengths and weaknesses