Aligned to SAQA’s Unit Standard ID 7789, NQF Level 4, Credits 8

The Quality Customer Service programme is a two-day workshop which aims to assist all staff members in understanding and demonstrating the importance of a customer centric approach.

References

“Everything was in order – my trainer was very open and friendly. I’m happy about that” — Benjamin Masola (Specialised Road Technologies)

“The trainer was very good. Excellent” — Leonard Goeieman (AGB Nielsen)

“Very happy with the outcome of the course. Felt that I improved my knowledge” — Janie Fouché (Royal Pack)

“The course was very informative and eye opening”— Pauline Choshane “Government Communications”

I learnt a lot about handling different customers and improving my own customer service skills” – Antoinette Dikotsi (Roche Products)

Training Course Objectives for Quality Customer Service

 Adapting a professional approach to clients

 Communicating correctly with customers

 Building customer relationships

 Dealing with difficult clients

 Analysing service levels

 Personal accountability