Accredited and Aligned to SAQA’s Unit Standard 13948, NQF Level 4, Credits 5

It will provide delegates who negotiate to go about their job with a heightened awareness that will allow them to use the appropriate techniques throughout their negotiations. It will also help them understand the other party’s point of view, how to act professionally throughout the negotiation process and to build on-going relationships with other party.

References

“The course was presented very professionally and it was very informative. Thank you” ~ Glen Adriaanse (Department of Defence)

“A very well organized and well executed training course. I learnt a lot” ~ Nomampondo Camane (Roche Products)

“This course was fantastic – wonderful to have such a good facilitator” ~ Israel Kale (The Office Plant)

“Keep it up, excellent course and very informative” ~ Nondumiso Mkhize (Roche Products)

Training Course Objectives for Negotiation Skills

 Understanding the need for negotiation skills in business

 Identifying the characteristics of a good negotiator

 Identifying individual negotiating styles

 Knowing and applying the steps in the negotiation process

 Explaining strategies that could be used in negotiation

 Preparation – information gathering and goal setting

 Developing communication skills essential to negotiate successfully

 Gaining confidence – demonstrating persuasive and assertiveness techniques

 Achieving the best deal/outcome possible