A customer service is an integral part of a business. Customer service can destroy a business’s reputation and credibility.

Excellent customer services can result in increased sales, good public image and customer loyalty.

This course will assist employees to identify customer’s needs and enable employees to meet these needs effectively and efficiently.

Participants will be introduced to the customer and examine how employees actions can directly impact on customers impressions of the organisation.

Participants will learn and practice techniques to identify customer’s needs and solve problems. Providing excellent service to external customers relies upon the design of a business’s internal process.