Introducing the role
• Understand the role, function and representation required
• Note personal attributes and importance of the job
• Personal presentation, grooming and hygiene
• Motivation and positive attitude
Job skills
• Tray layout, serving procedures and etiquette
• Procedures when serving during board meetings
• Knowledge of company hygiene standards
• Time management and daily scheduling
• Cleaning tips for kitchens, bathrooms, boardrooms and offices
• Boardroom preparation for meetings
• Procedures when serving lunches
Communication skills
• Body language and personal space
• Listening skills and carrying out instructions
• Assertiveness and confidence building
• Dealing with complaints, conflict and criticism
• Understanding cultural diversity
• Understand the importance of customer service
• Thinking solution not problem
Raising the bar
• To be energetic, motivated and efficient
• General life skills