Introducing the role • Understand the role, function and representation required • Note personal attributes and importance of the job • Personal presentation, grooming and hygiene • Motivation and positive attitude Job skills • Tray layout, serving procedures and etiquette • Procedures when serving during board meetings • Knowledge of company hygiene standards • Time management and daily scheduling • Cleaning tips for kitchens, bathrooms, boardrooms and offices • Boardroom preparation for meetings • Procedures when serving lunches Communication skills • Body language and personal space • Listening skills and carrying out instructions • Assertiveness and confidence building • Dealing with complaints, conflict and criticism • Understanding cultural diversity • Understand the importance of customer service • Thinking solution not problem Raising the bar • To be energetic, motivated and efficient • General life skills