• Module One: What is communication? / Other forms of communication – without words / The dimensions of communication / The linear model of communication / Forms of Communication / Communication as a two-way process / The Receiver of our Message / Internal and External Communication within an organisation / The directions of communication • Module Two: Non-verbal communication (Body Language) / Paralanguage / Kinesics / Proxemics / Facial expressions / eye contact / Seating / Our outward appearance / Silence • Module Three: Verbal communication / Language / The Style in which we use our language (Formal; Personal or Impersonal; Active or Passive styles; Wordy or concise messages; Clear or clear or ambiguous styles; Jargon) • Module Four: Written Communication / The essence of business communication / Various forms of written communication / Think before you write / The style in which you write / When writing letters, remember this … / Business Letters / Proofreading your letters / Writing effective e-mails / Subject lines in e-mails / Detailing responses / Internal Company emails / Writing business memorandums / • Module Five: Barriers to effective communication / What is a barrier? / The different barriers that exist to communication