Special Offer: Register more than 5 delegates from one Company for a course below and a sixth delegate can attend the same course for free! Terms and Conditions apply. This one-day skills based training course has been designed to ensure that delegates are capable, through practical tips and: Understand the advantage of assertive behaviour compared to passive or aggressive behavior. Identify different types of assertive behavior. Recognise the importance of adapting to different situations with assertive behaviour to the organisation’s advantage To handle different assertive techniques to identify strengths and weaknesses. Understand the advantage of negotiations Finding a fair compromise with ‘win-win’ negotiations Empower with different negotiating styles for different situations Work through the different phases of negotiations. Effective use is made of a test to assess the candidate’s ability to apply the skills learnt during the course. Who should attend This course has been developed to benefit all Collection Managers, Credit Controllers/Officers, Debt Collectors, Debt Recovery Agents, or any other person responsible for, or involved with negotiations and collection of debts.