Special Offer: Register more than 5 delegates from one Company for a course below and a sixth delegate can attend the same course for free! Terms and Conditions apply. What delegates will learn How to understand the character of a debtor – and how to handle difficult people How to effectively and accurately assess the credit risk and establish credit terms  How to target to improve cash flow and overcome customer objections How to write effective collection letters and communicate to encourage payment How to secure a debt and litigate, if necessary Who should attend This course has been developed to benefit all Credit and Collection Managers, Credit Controllers/Officers, Debt Collectors, Debt Recovery Agents, or any other person responsible for, or involved with the evaluation and collection of debts. Small business owners will benefit from the practicality of the course.