Special Offer: Register more than 5 delegates from one Company for a course below and a sixth delegate can attend the same course for free! Terms and Conditions apply. This one-day skills based training course has been designed to ensure that delegates are capable, through practical tips and demonstrations, to collect an account through the use of a telephone. Effective use is made of role-play sessions to test the candidate’s ability to use the skills learnt during the course. Who should attend This course has been developed to benefit all Collection Managers, Credit Controllers/Officers, Debt Collectors, Debt Recovery Agents, or any other person responsible for, or involved with the evaluation and collection of debts. Small business owners will benefit from the practicality of the course.