INTRODUCTION
Empowering your sales force with critical telesales skills will give them the much needed advantage of cost effectively and efficiently closing those deals!! In just one day we will equip your sales force with the powerful skill of turning cold calls into piping hot sales!
WHO SHOULD ATTEND
Any person who deals directly with customers and prospects over the telephone.
DURATION - 1 Day
COURSE CONTENT
Modules will be developed, based on defined needs and a selection of topics, outlined below. These topics are not in order of priority.
- Positive Attitudes create Successful Behaviours
- How to Accelerate into Super-Performance
- Effective Telephone Sales Techniques using
- Tone
- Speed
- Pitch
- Prospecting, Cold-calling and Referral Usage
- The Sales Interview
- Qualification
- Control with Questions
- Sell the Benefits, they will buy
- Features, Advantages and Benefits
- Emotions, The Triggers of Selling
- The Objection Handling System
- Test Closing
- Selling 'Add-On' Items
- Power Closes of a Champion
- What makes People Buy? The Five Motives
- How to handle Fear and Rejection
- How to Motivate your way out of a Slump
- How to write a Power-Packed Proposal
TRAINING METHOD
Our training is based on creating an environment where the learner is the most important person. The trainer is there to guide and facilitate.