This programme has been developed to tap into the energy, commitment, and sound common sense of the learner.
New supervisors need the help and co-operation of many in the organisation.
The likelihood of building these relationships is directly enhanced by the ability of the new supervisor to fulfill the needs of the people upon whom they depend.
This course will explore the self-knowledge, management competencies, leadership characteristics, and appropriate communication processes required to build superior work teams.
Benefits of this approach
- Attain their personal objectives and the goals of the organisation.
- Apply people and communication skills, which, when added to solid technical and administrative abilities make the difference between standing still and moving forward.
- Build personal satisfaction by working productively with people and create feelings of security and being less vulnerable to unpredictable events.
- Acquire increased influence by building their credibility and trust.
Topics covered
- The role of the supervisor in today' s business world
- Plan, lead, organize and control all aspects of work
- Leadership Skills
- Motivating - others and self
- Decision making
- Time Management - prioritizing work load
- Running effective meetings
- Key steps to effective delegation
- Linking objectives with the organization
- The coaching process and key skills required
- Skills to help you give constructive criticism
- Techniques to help you cope with difficult employees
- Feedback on performance
- Communication skills - upwards, downwards and sideways
Who should attend
Newly appointed managers/supervisors, department heads, any other people in a management or leadership position, or anyone aspiring to a leadership position.
Duration 2 days