Research has found that workers who experience conflict in their workplace are up to 70% less productive in their jobs. Witnesses to conflict are also up to 40% less productive than if the workplace was stress-free. This workshop equips delegates with an understanding of themselves and how their behaviour influences conflict situations. It also looks at coping mechanisms for dealing with criticism, difficult people and attitudes in the workplace and prevention techniques to address potential conflicts before they occur. The course emphasises the importance of communication and looks at different conflict management styles and strategies. It also helps delegates deal with anger and helps them overcome the fear of confrontation. Customisation of this course to client-specific requirements is always available.