This course looks at the different roles Supervisors are required to play. It emphasises the difference between being a team member and becoming a team leader and provides guidance on how to make this transition. The course equips Supervisors with the core skills that they need for success in their roles. Group discussions, role plays, case studies and facilitator input on common theories and practices engage participants in how to achieve the best results through the efforts of their team. Customisation for client-specific requirements is always available.