Unit Standards:
116935 / 116945 / 114984
1. Exploring the Outlook Environment
2. Using the Navigation Pane
3. Using the Folder List, the Advanced Toolbar, and the Reading Pane
4. Using and Customising Outlook Today
5. Using the different Help options
6. Configuring different e-mail accounts
7. Creating, Sending, Reading, Formatting and Checking Spelling of Messages
8. Handling Messages
9. Defining Delivery Options
10. Setting up and using Search Folders
11. Flagging email messages
12. Reading a Read Receipt
13. Customising page set up, and printing messages
14. Setting up and using address books
15. Addressing messages to multiple recipients, and using mail merge
16. Using the contacts folder to add, edit, and view contacts
17. Creating and using distribution lists
18. Managing categories
19. Working with Tasks
20. Assigning Tasks
21. Accepting or declining a task request
22. Sending an task status report
23. Tracking an assigned task
24. Working with appointments
25. Modifying appointments
26. Working with Events
27. Working with Meeting Requests
28. Reading and Responding to meeting requests
29. Handling Meeting Responses
30. Discussing, Scheduling and using NetMeeting
31. Creating, Adding, Moving, Renaming, Deleting, Restoring, Closing and Opening Personal Folders
32. Organising the Inbox by using the Organize Page, and filtering junk email messages
33. Defining, Modifying and using Signatures
34. Adding Voting Buttons
35. Replying to a message with Voting Buttons
36. Interacting with the Internet