Aim:
To advise and guide the learner in a practical and fun way in the finer points of reception and communication excellence!
Content:
Attitude and Aptitude
Understanding People
First Impressions Last
Colours
Body Language
Communication Starts With the Ability to Listen
The Etiquette of Meeting and Greeting
The Etiquette of Telephonic Liaison
Effective Communication Skills
Exceeding Expectations
Solidifying My Role as “Director of First Impressions”
A Comprehensive List of Information for Receptionists
What Procedures Should You Have?
Outcome:
At the end of this workshop the delegate will have the necessary knowledge to provide a professional and complete “shopwindow” for both personal and telephonic callers to a company. They will also be aware of their responsibility to their colleagues.
SAQA US ID NQF LEVEL CREDITS US TITLE
252210 4 4 Handle a range of customer complaints/queries