Aim:
To assist receptionists and office administratorsin reaching goals and setting high standards in the smooth operation of the front office
Content:
Skills, Qualities and Attributes
Identifying and Classifying Your Customers
Developing Your Role and Contribution
Identifying Urgent Versus Important
Assertive Communication
The Key to Effective Written Communication
Effective Minute Taking
Keeping an Effective Diary
Maintaining Professionalism and Etiquette
Additional Material for Leisure Reading
Useful Info on Setting up Agendas
Outcome:
At the end of this workshop, the learnerwill be able to approach the reorganisation of their day with confidence andpurpose as well as having the necessary information to present a professionaland efficient support system to management and clients alike.
SAQA US ID NQF LEVEL CREDITS US TITLE
252210 4 4 Handle a range of customer complaints and queries