To supply the learners with the necessary knowledgeand confidence, enabling them to conduct professional and accurate e-mail andbusiness writing support.
¨ The SixC’s of business letter writing
¨ Business letterwriting checklist
¨ Openingand closing formats
¨ Keep to the point
¨ Setting the tone
¨ Conversational style techniques
¨ Writing in plain English
¨ Sentence Structure
¨ E-mail Specifics
The learners will be able to deliver a professionaland well-presented business letter or e-mail.
Use the writing process to compose texts for business