Aim:
To supply the learners with the necessary knowledgeand confidence, enabling them to conduct professional and accurate e-mail andbusiness writing support.
Content:
¨ The SixC’s of business letter writing
¨ Business letterwriting checklist
¨ Openingand closing formats
¨ Keep to the point
¨ Setting the tone
¨ Conversational style techniques
¨ Writing in plain English
¨ Sentence Structure
¨ Jargon
¨ Headings
¨ Closing
¨ E-mail Specifics
Outcome:
The learners will be able to deliver a professionaland well-presented business letter or e-mail.
SAQA US ID
12153
NQF LEVEL
4
CREDITS
5
US TITLE
Use the writing process to compose texts for business