Aim:
To motivate and empower the learner to communicateclearly and concisely.
Content:
Attitude and Aptitude
Understanding People - Personality Profiling
Determining Your Personal Vision (Two Basic Emotions)
Accountability - BASE and FASE
Consider Your Power
Meeting and Greeting and Cultural Awareness
Identifying the Required Skills for the Job
Outcome:
At the end of this workshop the learners will havemastered the art of communicating positively and without barriers.
SAQA US ID NQF LEVEL CREDITS US TITLE
246740 4 3 Care for customers