Aim:
To assist and inform junior telesales, outbound call center and inbound call center staff on the basic requirements for a goodsales call.
Content:
¨ What are the qualities of a sales person?
¨ How to keep yourself on an even keel and motivated
¨ Defining your market
¨ Where to find leads for your market
¨ How to organize your day
¨ What other back-up procedures you need to consider
¨ The importance of establishing the correct contact person
¨ Sales Talk
¨ The importance of making your call a two way conversation
¨ Product knowledge
¨ Courtesy, Tone of Voice
¨ Confidence
¨ Positive Speech
¨ Industry Speech, Professional Speech
¨ Closing the call if it is negative
¨ Closing the call if it is positive
¨ Admin time
¨ Key Performance Indicators and measurement tools
¨ Realistic Expectations
Outcome:
At the end of this workshop, the learner will be well versed in the requirements of a good telesales call.
SAQA US ID NQF LEVEL CREDITS US TITLE
114824 4 4 Conduct sales