Aim:

To assist and inform junior telesales, outbound call center and inbound call center staff on the basic requirements for a goodsales call.

Content:

¨ What are the qualities of a sales person?

¨ How to keep yourself on an even keel and motivated

¨ Defining your market

¨ Where to find leads for your market

¨ How to organize your day

¨ What other back-up procedures you need to consider

¨ The importance of establishing the correct contact person

¨ Sales Talk

¨ The importance of making your call a two way conversation

¨ Product knowledge

¨ Courtesy, Tone of Voice

¨ Confidence

¨ Positive Speech

¨ Industry Speech, Professional Speech

¨ Closing the call if it is negative

¨ Closing the call if it is positive

¨ Admin time

¨ Key Performance Indicators and measurement tools

¨ Realistic Expectations

Outcome:

At the end of this workshop, the learner will be well versed in the requirements of a good telesales call.

SAQA US ID NQF LEVEL CREDITS US TITLE

114824 4 4 Conduct sales