To supply the learners with the necessary knowledge and confidence, enabling them to conduct professional and accurate e-mail and business writing support. This workshop is geared towards English Second Language users.

♦ How do I improve my English (resources and suggestions)

♦ Basic English Building Blocks

♦ Common grammatical errors to avoid

♦ Emphasis – how and why

♦ The Six C’s of business letter writing

♦ Business letter writing checklist

♦ Opening and closing formats

♦ Keep to the point

♦ Setting the tone

♦ Conversational style techniques

♦ Writing in plain English

♦ Sentence Structure

♦ Jargon

♦ Headings

♦ Closing

♦ E-mail Specifics

♦ Sales Specifics